FAQ
Products
What are your pieces made of?
Each product page lists its materials under "Details & care". [Add a general note about your materials here.]
Will my jewelry tarnish?
[Answer based on your materials.] See our Jewelry Care page for tips to keep pieces shiny.
How do I find my ring size?
[Add your sizing guidance, or a link to a size guide.]
Something I want is sold out — will it come back?
Tap "Notify me" on the product and leave your email or phone number. We'll let you know as soon as it's back in stock.
Orders
How do I track my order?
Use our Track Your Order page with your order number and email address. You'll also receive tracking by email once your order ships.
Can I change or cancel my order?
[Your policy — e.g. contact us within X hours of ordering.]
What payment methods do you accept?
[List the payment methods available at checkout.]
Shipping
Where do you ship?
We currently ship within Canada only.
How much is shipping?
Shipping is free on orders of $75 CAD or more (after discounts, before tax). Under $75, shipping & handling is calculated at checkout before you pay.
How long will my order take?
Orders ship within [X business days]. Delivery times depend on your location — your estimate is shown at checkout.
Returns
What is your return policy?
Returns are accepted within 14 days of delivery for items that are unworn, unused and in their original packaging. See Shipping & Returns for full details.
Can I return earrings?
Earrings are final sale for hygiene reasons, except where required by law.
My item arrived damaged or incorrect — what do I do?
Contact us within 7 days of receiving it and we'll make it right. This doesn't limit your rights under consumer protection law.
Still have a question? Contact us — we're happy to help.